Shipping policy

Shipping Policy

Last updated: August 15, 2026

Free shipping, always

Shipping is free on every order. No minimum, no threshold, no code required.

Delivery time

We aim to have your order with you within 3 days.

Orders placed before 2pm PT on a business day are usually processed the same day. Orders placed after that, or on a weekend or holiday, are processed the next business day.

You'll get a confirmation email when you order, and a second email with tracking as soon as your parcel is on its way.

Where we ship

We currently ship within the United States, including Alaska and Hawaii. Delivery to Alaska, Hawaii, and other remote areas may take a few days longer than our standard estimate.

If you'd like to order from outside the US, email us and we'll let you know whether we can help.

Priority shipping on 3-bottle orders

The 90-Day Ritual ships priority at no extra cost.

Estimates, not guarantees

The delivery dates shown at checkout are estimates. Once a parcel leaves us it's in the carrier's hands, and weather, holiday volume, and carrier delays can all add time. We'll always help you chase it, but we can't control the network.

Tracking your order

Your tracking number arrives by email once the parcel ships. It can take up to 24 hours for the carrier to register the first scan, so don't worry if it shows nothing at first.

If tracking hasn't updated in 7 days, email us with your order number and we'll open a claim with the carrier and get a replacement moving.

Missing or stolen parcels

If tracking says delivered but the parcel isn't there:

  1. Check around your door, porch, mailbox, and with neighbours
  2. Check with your building manager or front desk
  3. Give it 24 hours — carriers occasionally scan early

If it still hasn't turned up, email us. We'll investigate with the carrier and make it right.

Damaged in transit

If your order arrives damaged, email us a photo of the parcel and the bottle within 7 days of delivery. We'll send a replacement straight away — no need to return anything, and no shipping cost to you.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us immediately — if the order hasn't shipped we can correct it.

Once a parcel has shipped to an address you provided, we can't reroute it. If it comes back to us undeliverable we'll refund the order, and you're welcome to place a new one.

Taxes and duties

Sales tax is calculated at checkout where applicable.

Questions

SpringBack
customerhelpstore4@gmail.com
We aim to respond within 2 business days.