Refund policy

Return & Refund Policy

Last updated: August 15, 2026

We want you to be happy with your purchase. If Springback 101 Power Peptides isn't right for you, here's exactly how it works.

The 90-day guarantee

You have 90 days from the date your order is delivered to request a refund.

Peptides take time — most people don't see firmness changes until week four to eight — so we've made the window long enough that you can actually finish a course and decide honestly. You do not need to leave the product unopened. Try it. If your skin doesn't feel firmer and more supple, tell us.

What you can return

Single bottle orders. Return the bottle, opened or not, for a full refund.

2-bottle and 3-bottle orders. Return any bottles you haven't opened, along with the one you've been using. We only ask that unopened bottles come back unopened — we can't resell them otherwise.

Damaged, faulty, or wrong items. Email us with a photo and we'll replace or refund it immediately. You won't need to send anything back and you won't pay any shipping.

How to start a return

Email customerhelpstore4@gmail.com with:

1. Your order number
2. Whether you'd like a refund or a replacement
3. A photo, if the item arrived damaged or incorrect

No forms, no return authorization portal, no explaining yourself. We'll reply within 2 business days with a return address and instructions.

Shipping costs

We recommend a tracked service for returns. We can't refund a parcel that never arrives and can't be traced.

Refunds

Once your return arrives, we'll inspect it and process your refund within 3 business days.

Refunds go back to your original payment method. Your bank or card issuer usually takes a further 5–10 business days to post it — that part is out of our hands.

We refund the full purchase price. There is no restocking fee.

Exchanges

We sell one product, so there's nothing to exchange it for. If you ordered the wrong pack size, request a refund and place a new order — or email us and we'll sort out the difference directly.

Cancelling an order

Orders usually go out within a day, so contact us as soon as possible. If it hasn't shipped, we'll cancel and refund in full. If it's already gone, treat it as a standard return under the 90-day guarantee.

Orders that don't arrive

If your tracking shows delivered but the parcel isn't there, check with neighbours and your building first — then email us. If it still doesn't turn up, we'll replace or refund it.

If tracking hasn't updated in 7 days, contact us and we'll open a claim with the carrier and get a replacement moving.

Questions

SpringBack
customerhelpstore4@gmail.com
We aim to respond within 2 business days.